Refund & Return Policy

Effective Date: May 25, 2026

Thank you for shopping at GudChoice.store.

We want you to have a smooth shopping experience. Please read this Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 7 days after delivery of the product.

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must include original packaging
  • Proof of purchase must be provided
  • Customers must contact us before returning any item

Returns sent without prior approval may not be accepted.

2. Contact Before Returning

Before returning any item, customers must contact us by:

Our support team will provide return instructions and the appropriate return address.

Because we operate through dropshipping suppliers, returned items may be sent to designated fulfillment warehouses, including CJDropshipping warehouse facilities.

3. Return Shipping Costs

Customers are responsible for return shipping costs in all return situations, including:

  • Buyer remorse returns
  • Wrong item returns
  • Damaged item returns

Original shipping fees are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service for returns.

4. Refund Conditions

We may provide a full refund in the following situations:

Damaged Items

If your item arrives damaged:

  • You must contact us within 7 days of delivery
  • Photos or videos of the damaged product and packaging are required

Wrong Items Received

If you receive the wrong item:

  • Contact us within 7 days
  • Provide clear photos of the received item

Lost Packages

If a package is confirmed lost in transit by the carrier or logistics provider, a full refund may be issued after verification.

5. Buyer Remorse Returns

If you change your mind after receiving the item:

  • Returns may still be accepted within the 7-day return window
  • The product must remain unused and in original packaging
  • Customers are responsible for return shipping costs

Once the returned item is received and inspected, a full refund may be issued.

6. Non-Returnable Items

Some items may not be eligible for return or refund.

Non-returnable products may include:

  • Hygiene or personal-use products
  • Customized or personalized items
  • Clearance or final-sale products
  • Certain supplier-restricted products

If a product is non-returnable, it will be clearly mentioned on the product page.

7. No Exchanges or Replacements

At this time, we do not offer product exchanges or replacements.

Customers must return eligible items according to this policy and place a new order separately if desired.

8. Refund Processing Time

Once your returned item is received and approved:

  • Refunds are typically processed within 5–10 business days
  • Refunds are issued to the original payment method used during purchase

Processing times may vary depending on your payment provider or bank.

9. Delivery Delays

Estimated delivery times are not guaranteed.

Shipping delays may occur due to factors outside our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • War or geopolitical events
  • Customs delays
  • Flight disruptions
  • Logistics or courier delays
  • High shipping volumes

Delivery delays alone are not grounds for refunds unless otherwise determined by us.

10. Returned Items Inspection

All returned items are inspected before refunds are approved.

We reserve the right to deny refunds if:

  • The item shows signs of use
  • Original packaging is missing
  • Return conditions are not met
  • Fraudulent claims are suspected

11. Chargebacks and Payment Disputes

Customers agree to contact us first before initiating chargebacks or payment disputes.

Fraudulent chargebacks or abuse of refund policies may result in refusal of future service.

12. Contact Information

For refund or return requests, contact us at:

Email: support@gudchoice.store

Website: GudChoice.store